Welcome to annwn stay, a mobile and web application (the “App”) provided by annwn inc. (“we”, “us”, “our”, “Company”). By using the App, you agree to comply with and be bound by the following terms and conditions (the “Terms”). These Terms govern your access to and use of the App, which facilitates the registration, check-in, and check-out processes for hotel guests. If you do not agree to these Terms, you must not use the App.
Name: annwn inc.
Registered Address: 2234 Nida Court, Mississauga, ON L4X1J8, Canada
Contact Information: Email: legal@annwn.app
The App is intended for use by individuals who are at least 18 years old. The App is available globally, except in countries where Canadian companies are prohibited from doing business.
4.1. Information Collected: During the registration process, we collect your name and email address. For the main guest staying at the hotel, we also collect identity verification data through our contracted service provider, Veriff. This includes identity documents and a photo of your face.
4.2. Identity Verification: You will verify your identity through Veriff by taking photos of your identification documents and a photo of your face. Veriff will collect and store this data, which we will access only for operational reasons. We will not sell or share this data with any third parties other than Veriff and the hotel we are partnered with.
Users must not attempt to hack or interfere with the App unless expressly given permission by us. Unauthorized access or interference may result in account suspension or termination.
6.1. Data Collection and Retention: We collect and retain user data for as long as the account is active. Users can request the deletion of their data by sending an email to privacy@annwn.app.
6.2. Data Sharing: We will share user data with the partnered hotel and any parties the hotel chooses to share the data with. We will not share user data with any other third parties.
6.3. Third-Party Cookies and Tracking: Our hospitality partners may add third-party cookies and tracking links to enhance the user experience. Users have the right to opt out of such tracking in accordance with privacy regulations. Information on how to opt out will be provided within the App.
7.1. Limited Liability: To the maximum extent permitted by law, our liability in connection with the App is limited to the extent appropriate for an application facilitating check-in and check-out processes. The hotel operator assumes liability for all other matters related to the stay.
7.2. Disclaimers: We do not warrant the accuracy or completeness of any information provided by the App.
We reserve the right to update or change these Terms at any time without prior notice. Changes to the Terms will apply to your use of the App from the moment they are posted. It is your responsibility to review these Terms regularly. Continued use of the App after any such changes constitutes your acceptance of the new Terms. The Terms applicable to your stay will remain in effect until you check out, after which any updated Terms will apply.
These Terms are governed by and construed in accordance with the laws of Canada. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Canada.
If you have any questions or need support regarding these Terms, please contact us at legal@annwn.app.
These Terms apply to all versions of the App, including the web app, iOS app, and Android app.
12.1. Credit Card Storage and Consent: Users have the option to add a credit card to their account for future transactions related to their stay. By adding a credit card, you expressly consent to us storing your payment information with our third-party payment processor, Stripe. We do not store your credit card data directly on our servers.
12.2. Holds for Incidentals: At the time of check-in, we will place a temporary hold on your credit card for anticipated incidentals. This hold will be released in accordance with your card issuer’s policies if there are no additional charges beyond your room rate or other agreed-upon expenses.
12.3. Authorization for Charges: You will not be charged without explicit user action, except for the hold placed at check-in. However, you acknowledge and agree that we will complete the final charge on your credit card upon checkout to cover the room rate, taxes, fees, incidentals, or any other charges accrued during your stay. In cases of damages or extra charges related to your stay, we reserve the right to charge the stored credit card accordingly.
12.4. Dispute Resolution: If you have any disputes regarding charges, please contact us at legal@annwn.app. We will make reasonable efforts to address any billing disputes in good faith and in accordance with applicable laws.
This Privacy Policy explains how annwn inc. (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our app, annwn stay (the “App”).
Personal Information: Name, email address, identity verification data (including identification documents and photos) collected through Veriff.
Usage Data: Information about your interactions with the App, such as access times, device information, and IP addresses.
Operational Purposes: To facilitate user registration, identity verification, and the check-in/check-out process.
Communication: To send administrative information, respond to inquiries, and provide customer support.
Compliance: To comply with legal obligations and enforce our terms and conditions.
With Partners: We share your data with the partnered hotel and any parties the hotel chooses to share the data with.
With Service Providers: We share information with Veriff for identity verification purposes.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
We retain personal information for as long as your account is active or as needed to provide you with our services. You can request data deletion by contacting privacy@annwn.app.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Access and Correction: You can request access to or correction of your personal information.
Data Deletion: You can request the deletion of your data by contacting privacy@annwn.app.
Our hospitality partners may use third-party cookies and tracking links. Users can opt out of these tracking mechanisms in compliance with applicable privacy regulations. Information on how to opt out will be provided within the App.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@annwn.app.
We allow you to add a credit card to your account for the purpose of facilitating future transactions, holds, and final charges related to your stay. We do not store your credit card details on our servers; instead, they are securely stored by our payment processor, Stripe.
By providing your credit card information, you consent to its storage by Stripe and you acknowledge that certain holds may be placed for incidentals. At checkout, any remaining charges—including but not limited to damages, additional services, or other fees—will be processed automatically. If you have any concerns or wish to dispute any charges, please contact us at privacy@annwn.app.